Grayframe Privacy Policy
This Privacy Policy describes how Grayframe we collects, uses, and shares
your personal information when you visit our website grayframe.uk or purchase our downloadable
PDF templates .
Transparency and Understanding Your Privacy
Grayframe completely values your privacy. We provide you with complete access and control
over your information. Moreover, we believe in transparency while sharing how we handle your
information. This way, you’re completely aware of the data that we collect and how we manage it.
Information We Collect
We collect two main categories of information: Device Information and Order Information.
Device Information
Your device automatically sends us certain information when you visit our site. This information
is collected to examine the user behaviour on our website and consequently, ensure a smoother
experience. Typically, Device Information consists of the following:
● Web browser information: This data details the browser you’re using (such as Chrome,
Firefox, or Safari), the version of the browser, and the language of the browser.
● IP address: Your internet service provider (ISP) provides your device, whether it be a
smartphone, laptop or tablet with a unique identification called the IP address. It assists in
preventing fraud and enables us to determine your geographical location (at the city or
national level).
● Time zone: This helps in the delivery of services and information that are relevant to
your local time.
● Cookies and other tracking technologies: We record data about your preferences and
activities on the Site using cookies and related technologies. This enables us to track your
preferences, customise your visit, and monitor how often you use the site. Your Browser
provides you with options to modify your preferences and find out more about cookies.
Order Information
We gather the information required to complete your order and deliver the product when you
purchase it from our website. This typically includes:
● Name: We need your name to personalise order confirmations and communications.
● Billing address: This is required to process your payment securely.
● Shipping address: This is necessary for the physical delivery of your
purchase, if applicable.
● Payment information (including credit card numbers in some cases): We utilise
secure payment gateways to process your information. We never store your full credit
card details on our servers.
● Email address: Your email address is essential for sending order confirmations, updates,
and customer support communications.
● Phone number (optional): This can be used to contact you for order-related issues, with
your consent.
How We Use Your Information
We utilise the data we gather for numerous purposes to give you an enjoyable and safe
experience. Here are some key uses:
● Fulfilling Orders and Providing Products: We utilise your data to handle your
transactions, send digital downloads, and offer customer service.
● Communication: We will contact you via email regarding your order, including
confirmations, updates, and support requests.
● Fraud Prevention: To find and stop fraudulent activity, we examine Device Information
and Order Information.
● Site Improvement and Optimization: To better understand user behaviour on the Site
and find the areas in need of improvement, we utilise Device Information. This way, we
can customise the navigation, content, and general functioning.
● Personalization: By making product recommendations that you might find interesting,
we may utilise Device Information along with your browsing history to make your
experience on the Site more unique.
● Marketing Communications (with your consent): Your email address will be used by
us to deliver you news, special offers, and information about our upcoming products. At
any point, you may choose to no longer receive these notifications.
Sharing Your Information
Your personal information could be disclosed to outside service providers that assist us in
running the Site and our business. These service providers may be based outside of your home
country.
We also partner with several third-party service providers, including:
● Payment processors: These services manage your credit card information to ensure the
confidentiality of your transaction.
● Hosting providers: They maintain the functionality of our website.
● Email marketing platforms: We send regular marketing emails with updates and
promotions via email marketing platforms.
Note: The above-mentioned service providers only receive a limited amount of data that is
required to operate the services. We don’t disclose other confidential details.
Your Rights and Control Over Your Information
Sharing your data with us doesn’t deprive you of its control. In fact, you have complete control
over your personal data, including:
● Right to Access: You can request us to view your personal data filed on our website.
● Right to Rectify: You have the right to modify and update any incorrect and inaccurate
personal data.
● Right to Erasure (Right to be Forgotten): You can request Grayframe to eliminate your
personal data on our website, only under specific conditions.
● Right to Object: You have the right to object to the utilisation of your personal
information for the purpose of processing.
● Right to Data Portability: Under certain conditions, you can request and receive your
personal data from one controller to another. This can be shared in a widely-used, and
machine-readable format.
Data Retention
Your personal information is filed on our database unless you specifically request for its removal.
This Device Information is retained on the file for an estimated amount of time and is used for
comprehensive user analysis and site improvement to bolster the user experience and user
interface.
Children’s Privacy
Our website is not designed for children under the age of 13. Moreover, we don’t intentionally
collect any information from minors who are under the age of thirteen.
However, if you believe – as a parent and/or guardian – that your child’s personal information is
stored on our website then get in touch right away. We will remove any Personal Information our
website has stored of children under the age of 13.
Changes to This Privacy Policy
Our Privacy Policy is regularly updated for operational, legal, or regulatory purposes, or to
reflect changes to our operations.
Please review our privacy policy and refund policy before entering your personal information
and making a purchase on our website.